Privacy Policy

Privacy Policy

Socialise Digital Limited (”We’’, ‘’The Agency”) are committed to protecting and respecting your privacy.

This policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how it will be used in accordance with our services. By visiting ​www.socialisedigital.com​ you are accepting and consenting to the practices described in this policy.

For the purpose of the General Data Protection Regulation 2018, the data controller is Socialise Digital Limited of Hanscombe End Road, Shillington, Hitchin, Hertfordshire, SG5 3NB who can be contacted using the following email address: aaron.trowbridge@socialisedigital.com

INFORMATION WE COLLECT FROM YOU

We will collect and process the following data from you:

Information you provide to us through our website.

This is information about you is collected only when you fill in the contact forms on www.socialisedigital.com (our site). It includes information you provide when you register to use our site, search for a service, request information, or search other social media functions on our site. The information you give us may include your name, e-mail address, telephone number and details of your business activities.

You can choose not to provide this information by not entering it when prompted to do so. If you do not provide us with some or all of the requested information we may not be able to provide the requested information or service to you.

Information customers and potential customers provide to us

You may choose to provide personal information when engaging in or conducting business with us (This may be via email, social media channels or open conversation). The types of information we may collect include names, email addresses, postal addresses, contact details, job titles, transactional information, financial/billing information, account information, correspondence and any other information you may choose to provide as part of an agreement or potential agreement between us.

Other information we collect in the course of operating our business

We may also, at times, be engaged by our clients to collect and collate data as part of social media campaigns for them. This information will only extend to names, email addresses, phone numbers and social media profiles that are collected and passed to our clients for them to make contact with these people as potential customers. This information is requested as part of social media advertising campaigns and is willingly submitted by the individual(s) to obtain further information on the business, product or service to which the advertising campaign will relate. In these instances, this data is not stored by Socialise Digital Limited, and once passed to the respective client, this data is permanently deleted and shall not be used for future campaigns of any other client. Data and Information may also be obtained from our suppliers, service providers, agents, consultants, business partners, professional advisors and other third parties for the purpose of managing and operating our business. For example we will collect business contact information, financial information and other information necessary to engage third parties in order to aid our business.

Information we receive from other sources.

This is information we receive about you from third parties.

In some instances, and only where prior consent is given, we may need to engage with third parties of whom you work with and trust, on your behalf (your solicitors, your accountants, your employees, your colleagues, your third party agencies, your external marketing bodies,). We will notify you if and when we receive information about you from them and the purposes for which we intend to use that information.

COOKIES

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a better and more tailored user experience when you browse our website and also allows us to improve our site in future. For detailed information on the cookies we use and the purposes for which we use them see our Cookie Policy.

USES MADE OF THE INFORMATION

We use information held about you in the following ways:

  • to carry out our obligations arising from any contracts/agreements entered into between you and us and to provide you with the information and services that you request from us;
  • to provide you with information about our events and services we think may be of interest to you;
  • to process and complete business transactions and send related information, including transaction confirmation and invoices;
  • to notify you about changes to our service;
  • to ensure that content from our site is presented in the most effective manner for you..

If we are not able to process your personal data whether because you do not consent, you withdraw or limit consent, or for any other reason then we will not be able to achieve the purposes listed above.

DISCLOSURE OF YOUR INFORMATION

We do not sell your personal information to ​any​third parties, and we pride ourselves on complete client confidentiality where personal or sensitive data is concerned; however we may share your personal information with third parties, only as follows:

  • Selected other parties including: business partners, suppliers and sub-contractors for the performance of any contract we enter into with them or you (for example: any third party videographers, content creators or additional social platform consultants)
  • analytics and search engine providers that assist us in the improvement and optimisation of our services;
  • credit reference agencies for the purpose of assessing your credit score, ​only where this is a condition of us entering into a contract with you and ​only​with your prior consent.
  • In the event that Socialise Digital should be or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.
  • If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use and other agreements; or to protect the rights, property, or safety of Socialise Digital

Limited, our customers, or our employees. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

WHERE WE STORE YOUR PERSONAL DATA

Your personal and sensitive data will only be stored and processed on servers based within the European Economic Area (EEA) and will be kept within cloud based software, that is password protected (the passwords to which shall only be known by Socialise Digital Limited and its employees)

Unfortunately, the transmission of information via the internet (emails between ourselves and clients or ourselves and third parties) can never be deemed 100% completely secure, we will always do our best to protect your personal data at all times.

AUTOMATED DECISION MAKING

We do not use automated decision making including profiling.

RETENTION OF DATA

We will only retain your data for the purposes outlined above, once agreements are terminated between Socialise Digital Limited and a client, our access to that clients social media channels will be revoked and we shall no longer access those pages without being further engaged to do so.

YOUR RIGHTS

We will only process your data for marketing purposes where you have given express consent for us to do so, or where there is a legitimate business interest for us to do so. At any time, even if you have previously consented, you have the right to ask us not to process your personal data for marketing purposes and/or not to disclose it to third parties for marketing purposes. You can do this by contacting us using the following email address: aaron.trowbridge@socialisedigital.com

You can also use this email address to notify us of any preferences you have in relation to the processing of your data for example as to the frequency of communications that you receive from us or the manner or the subject matter of such communications. In the event that your data is used for our own personal mailing lists, you shall also have the ability within said emails to choose to unsubscribe from these emails.

The General Data Protection Regulations Act 2018 also gives you the following rights:

  • to access information held about you;
  • to request the deletion or correction of information held about you;
  • to object to or restrict the processing of information about you;
  • to request that information about you be transferred to another person;
  • to complain to the relevant supervisory authority. In the UK this is the Information Commissioner’s Office (ICO) https://ico.org.uk/ whose contact details are as follows:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

You can exercise these rights by contacting us using the following contact details aaron.trowbridge@socialisedigital.com

THIRD PARTY SITES

Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

CHANGES TO OUR PRIVACY POLICY

Any changes we make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail if requested. Please check back frequently to see any updates or changes to our privacy policy.

COMPLAINTS PROCEDURE

If you have any complaints in relation to how our business has processed your data or in relation to the exercise of your rights as detailed above you can in the first instance raise your concerns by contacting us as follows: aaron.trowbridge@socialisedigital.com

You may also contact the Information Commissioner’s Office in relation to any such complaints ​https://ico.org.uk/

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

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